RETURNS AND EXCHANGES
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If merchandise is incorrect, defective or damaged upon receipt please contact us immediately after your package arrives. All claims MUST be made within 3 days upon receiving the order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund. Please be kind and gentle with the merchandise and send it back in its original condition and a copy of your invoice. Any signs of wear or tear (damaged), products that have been modified or altered in any way, including any stains on the fabric, cigarette odor, food odor, perfume odor, pet hair, etc. on the returned merchandise will be sent back to the sender at sender’s cost and deemed FINAL SALE.
Items may be returned within 20 calendar days of purchase except for Flower Girl’s Dresses & First Communion, Camisa de chinos and Clearance merchandise (No returns or exchange). Don’t worry, the 20 days starts from the day you receive the order. If we don’t receive the merchandise back within 20 days, no refund/no credit will be issued. Please do not hold on to the merchandise. We do our business on-line only and stocks/inventory are the most valuable assets to us. Any packages that are beyond 20 days will not be accepted and sent back to the sender at the sender’s cost.
Non-refundable items: Items not purchased from Barongs R Us, specialty items including personalized items, custom ordered items, items that have been worn or damaged by customer, items that are not returned within 20 days, and Clearance items.
Since this is a courtesy exchange, we will not charge any restocking fee (within the 20-day period of exchange) for the returning merchandise, but you must place an order on-line or call over the phone for the new size you want in replacement. This will expedite the process, so you can receive the exchange item faster, and ensure the correct item to be sent without any confusion. Return shipping costs are the customer’s responsibility unless the return is due to Barongs ‘R Us error. We do occasionally experience Back-Orders and will be informed immediately and will provide an estimated time of delivery if applicable.
Put a tracking number to your return package. If an item is shipped without a tracking number, there is no way to verify if it was really shipped back to us. You can expect to receive your refund within four weeks after shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days).
Return shipping charges and original shipping charges are NOT refundable and are the responsibility of the customer. Make sure to use a reliable shipping source that provides proof of delivery because loss of merchandise during return shipment will be your sole responsibility. If the item is returned to us for any reason (undeliverable, wrong address, recipient not available for 3 delivery attempts, etc) Barongs R Us will charge again for the same shipping cost you have paid for re-delivery.
Refunds will not be issued if there is no invoice provided inside the package.
Please ship all returns or exchanges to the following address:
Barongs R Us.com
13 Lakeway Drive
Heath, TX 75032
We ship daily except for weekends and holidays.
No local pickup, no exceptions.